Total Loss Advisor

Recruiter
Asure Recruit
Location
Chesterfield
Posted
11 Dec 2018
Closes
24 Jan 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Job title: Motor Insurance Advisor

Salary: £19,000

Hours: 40 Hrs Monday to Friday 8.30am to 5.00pm with 30min lunch

Location: Chesterfield

Overview-

Negotiation and settlement of total loss valuations and pre accident valuation disputes based on reports provided by in house engineers, independent motor engineers, Copart or third part intervention cases.

Responsibilities-

* Negotiation and settlement of pre-accident valuations of motor vehicles (car, bike, CV or other specialist vehicles)
* Perform within departmental targets, internal and external SLA’s
* Working in line with Group policies namely Customer Charter initiative, legislative controls; DPA TCF, FCA & FOS guidelines.
* Undertake other reasonable responsibilities and projects as instructed by their line manager.

Essential Skills

* Good communication skills (verbal and written)
* Calm considered and pragmatic approach to dealing with customers
* Excellent customer service skills
* Ability to manage adversarial situations
* Negotiation and influencing
* Insurance experience (preferrably claims)

Desirable Skills

* General understanding of Insurance principles & practices
* A good general knowledge & interest in motor vehicles

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