Network Operations Centre Engineer

Tss Solutions Ltd
11 Dec 2018
03 Feb 2019
Contract Type
Full Time
Network Operations Centre Engineer- Warwick


Role Profile:

• Maintain the availability, performance and security of a critical infrastructure system.
• Monitor the system on a 12 hour shift rotation (4/4) utilising tools such as System Centre
Operations Manager, Cisco Prime, Solarwinds and McAfee ePO to report and investigate potential issues.
• Provide a 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met.
• Attend customer sites to replace key operational equipment.
• Transition the system from a project delivery phase into a support phase.
• Support the Technical Support team whilst working with on-going support delivery following transition.

Typical Deliverables:
• Configuration and replacement of datacenter equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation.
• Configuration and replacement of Rail Operating Centre operations floor equipment such as workstations, turrets and phones.
• Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.
• Perform scheduled maintenance tasks.
• Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
• Address TPCMS issues either by resolving the issue, or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.
• Proactively update TRAMMS tickets to ensure all the information relating to an incident so all parties have visibility of the investigation steps and resolution.
• Understand and adhere to all TPCMS policies, procedures and processes.
• Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.
• Ensure all Service Level Agreement targets are exceeded.
• Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals.
• Support the maintenance and improvements to all policies, procedures and processes.
• Contribute to overall support contract success by supporting other deliverables / tasks.

Business Operations Skills – Experience and Qualifications:
• MS Windows System Support experience.
• A background in Networking – LAN / WAN.
• Holds a detailed understanding of core internet technologies – Routing and Switching, DNS, OSI Model.
• Telecom knowledge including IP Trade/Redbox technologies advantageous.
• Strong analytical skills with proven problem-solving ability.
• Proven ability to operate in high-pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
• Experience of data cabling / Datacentre Facilities knowledge.
• Full Driving license
• Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge – LAN / WAN, Juniper, IP Trade.
• McAfee SIEM Security - Security Information Events Management knowledge
• IT / ICT further education
• Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge – LAN / WAN, Juniper, IP Trade.
• McAfee Enterprise Security Manager - Security Information Events Management knowledge. McAfee ePO
• IT / ICT further education (degree level or equivalent experience.

Behavioural Requirements:
• Rail Code of Conduct
• The ability to think logically.
• Excellent listening and questioning skills, combined with the ability to interact confidently with team members to establish what the problem is and explain the solution;
• The ability to work well in a team;
• Problem solving skills;
• A strong customer focus;
• The ability to prioritise your workload;
• Attention to detail.

Excellent employee benefits:
telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:
• 33 days holiday, including public holidays, plus the option to buy or sell five days each year
• Company pension scheme
• A range of family friendly policies including childcare vouchers
• An employee-funded car leasing scheme
• Occupational health support

We reserve the right to close this vacancy once we have received sufficient applications.

telent is an equal opportunities employer and is committed to diversity and inclusion

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