Technical Support Engineer

Recruiter
American Express Global Business travel
Location
Farnborough
Posted
11 Dec 2018
Closes
28 Dec 2018
Contract Type
Permanent
Hours
Full Time
Technical Support Engineer
American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 12,000 employees and operations in nearly 120 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.
As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Get ready to make impressions that will last.
As Technical Support Engineer, you will be providing comprehensive end user support in GBT’s Global technology environment, including but not limited to desktop support, network administration, and telephony. The Technical Support Specialist accomplishes this by offering incident solutions in a timely manner or escalating to the appropriate Information Technology Team.
Key Responsibilities
* Provide professional end user support to all GBT users.
* Provide 24-hour support for critical requests, identifying rapidly and accurately the likely cause of problem for identification of resolution.
* Provide incident management for technology issues capturing relevant information during the resolutions process.
* Prioritization of mission critical incidents over non-mission critical incidents.
* Escalate to appropriate Information Technology team when necessary.
* Ensure incidents are resolved in a timely manner and all interested parties are kept informed of outstanding incidents
* Support computer hardware/software to GBT users
* Provide vendor escalation for GBT end users
Key Qualifications
* Proven track record of working in a desktop support environment with software and hardware technical issues.
* ServiceNow ticket system experience.
* Hardware/ Software troubleshooting and repair skills on:
* PC’s
* Laptops
* MAC’s
* Tablets
* Mobile phones
* Printers
* Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory and Exchange.
* Strong knowledge of systems and applications including, SEE, SEP, Agresso, Bomgar.
* Understanding and experience with travel related/reservation systems such as Sabre, Apollo and Galileo preferred.
* Strong understanding of Cisco telephony system, VOIP, BES and general networking practices desired.
* Sound judgment and the ability to apply logic problem solving skills.
* Excellent interpersonal and customer service skills, able to communicate and articulate clearly with end users in person and online.
* Self-motivated, inquisitive and the ability to function with minimal instruction.
* A team player able to collaborate, share knowledge and learn new skills

Similar jobs

Similar jobs