Service Desk Analyst - German Speaking

concept resourcing
03 Dec 2018
31 Dec 2018
Contract Type
Full Time
German Speaking Service Desk Analyst
Peterborough, Cambridgeshire
£23,000 - £25,000

Are you a 1s line IT support engineer looking for your next challenge?
Will you be able to provide a high level of customer service whilst providing solutions to tight deadlines?

Then this Service Desk Analyst role may be for you!

My client is a fast growing MSP that is looking to grow their IT team. To do this they are looking for a German Speaking Service Desk Analyst to support Wintel / Retail and Hardware related incidents and provide BAU Support on a daily basis. You must be enthusiastic and have a passion for technology and wish to build on your current technical skills. A vast knowledge and understanding of IT systems is desirable however full training and support will be given to improve your skillset and develop your knowledge in key areas. There will be times where you will be expected to work without supervision so a mature attitude and work ethic is crucial.

Key Responsibilities:

* To solve and troubleshoot tickets to SLA's and deadlines
* To accurately log all incidents and ensure all relevant data is obtained whilst being logged on the incident management system
* You must have an all rounded knowledge with different types of hardware including; printers, mobiles, servers and network equipment.
* To escalate all key decisions to the correct decision makers such as your Line Manager as they arise.
* To develop, mentor and support your own skill set and knowledge base.

Essential Skills:

* German Speaking fluent.
* Up to 6 months experience as an analyst within a similar MSP environment.
* Industry recognised qualifications such as MCP or Comptia
* Windows Operating Systems knowledge
* Experience of working to ITIL
* Clean UK Driving License

Desirable Skills

* ITIL V3 experience
* Citrix
* Cisco Telephony
* Hardware Troubleshooting
* Cisco

If you feel that you meet the above criteria then my client are looking for someone ASAP. So if you're interested then please apply and I will give you a call to discuss this role further.

Dan Pearson - IT Recruitment Consultant - (Apply online only)

German Speaking Service Desk Analyst
Peterborough, Cambridgeshire
£23,000 - £25,000

Infrastructure - Windows - Server - Active Directory - Exchange - VLAN - Routing - VPN - Firewall - DHCP - DNS - Switches - Office 365 - Azure - Vmware - HyperV - VOIP - PowerShell - Support - Engineer - Analyst

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