Apprentice Technician in Stockport SK3
As the world of communications has changed, we have changed. Today, we are an 800-strong international marketing and customer Communications Company, enjoying strategic partnerships with global brands across many different sectors. Our goal is to provide integrated communications and customer experience programmes. Our skill lies in fusing together insight with delivery to create cost-effective and measurable engagement – cutting across channels, services and geographies. Our uniqueness still runs deep and has done since we were formed in 1961. We're still strongly independent. We always deliver on the promises we make; understanding, listening and working together with our customers to take on projects whether they’re large or small, simple or complex. Thanks to our great people, enabling technology and trusted supply partners. Together we make more possible.
It's no secret formula. We just live by simple, honest values that we apply to everything we do, by being Open, Energetic, Ambitious, Committed, Passionate and Honest.
We want someone who is...Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks
Job overview / purpose:
This is an apprenticeship role within the infrastructure team of the IT department, with the addition of classroom training.
An exciting opportunity has arisen for an individual with a genuine interest in Infrastructure technology to join our IT team based in Cheshire. Working as part of a busy multinational business, the role will involve supporting, developing and enhancing the end user experience within a regulated environment.
You will work across the APS business, communicating with end users by telephone, e-mail and using remote control software, to provide an excellent support service to end users and set expectations based on agreed processes and SLAs. In addition, you will carry out regular IT maintenance tasks and ensure they are undertaken promptly and minimising any impact to the business.
Day to day activities will include hardware builds; email troubleshooting, password resets, physical cabling, software installation and updates, issue troubleshooting and ensuring the IT security of our Networks and end users. In addition to your classroom training, you will be trained by our in-house IT team across the entirety of our environment offering potential opportunity to work with; cloud environments, virtualisation, back-up, in house applications, Windows, Linux & Macs.
Main responsibilities: [will include but not be limited to]:Maintenance of company IT assets Updating of departmental documentation Undertake support or escalate to relevant persons Dealing with faults in order of priority in conjunction with as directed with and as directed by other member of the IT team and Head of Service Delivery General maintenance and repair of PC's hardware Liaise directly with end users. Windows & Apple Mac, Desktop and Laptop builds Application Installation Set up of PC's & installation of printers on a network. Creating of users account within Active Directory Supporting mobile device queries Setting up new telephone extensions. Supporting the companies security protocols Remote site visits with other IT team members.
We are looking for someone that has the following personal qualities:Motivated, to work solo or as part of a team, organised and passionate about IT Excellent communication skills Excellent problem solving skills Effective time management/prioritisation skills Self-motivation Attention to detail Ability to work under pressure & remain calm Positive approach Works well within a team
Desired qualification requirements:
3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.
The working week is based on 40 hours across a varied shift pattern.
£10,000 per annum
Benefits / Future prospects:£1k increase every 6 months
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.