Customer Service Advisor x 2 - Croydon

Renato Recruitment
London (Greater)
30 Oct 2018
29 Dec 2018
Contract Type
Full Time
Our Client is looking for 2 Customer Service Advisors to join their busy customer services team. The successful applicants will need to have a minimum of 1 years’ customer service experience. This role would be ideal for somebody looking to take the next step in their customer service career. Full training will be provided but our Client expect the individual to have excellent customer services skills, a confident telephone manner and excellent organisation skills.

There is the opportunity to earn performance related bonuses on a monthly basis in this role subject to the achievement of certain objectives. There would be an OTE circa £2k in bonuses on an annual basis.


* Minimum 1 years’ customer service experience (preferably office based)

* Demonstrable commitment to a previous employer

* Strong customer service skills

* Strong IT skills

* Somebody looking to further a career in insurance

* Strong attention to detail and a high level of accuracy

Key Tasks of Role

* Take responsibility for your own work, ensuring all queries are actioned within customer deadline or 72 hours (whichever is sooner)

* Maximise renewal retention on allocated renewals.

* Take responsibility for replacing business where necessary to retain the client or refer to your Manager where required

* Ensure all customer complaints are resolved in a way that treats the customer fairly at all times and refer to your Manager where required

* Manage own workload and assess customer’s needs and then provide suitable advice whilst treating all customers fairly at all times

* Ensure all administration and paperwork is undertaken in accordance with the firm’s procedures

* Ensure that at all times you conduct yourself in accordance with the Rules, Codes of Conduct and Guidelines as issued by the firm and FCA

* Personal Development

Our Client is offering a starting salary of £16,000 - £20,000 per annum.

Renato Recruitment is acting as an Employment Agency for this full time permanent role

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