Customer Service Administrator

Recruiter
Julie Rose Recruitment
Location
London (Greater)
Posted
09 Dec 2018
Closes
01 Feb 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Julie Rose Recruitment is looking to recruit a Customer Service Administrator for a financial services client, based in the heart of Bromley.
You will be working in a highly regulated FCA environment where Treating Customers Fairly is high priority. You will receive excellent training on the product and be awarded with good company benefits.
Main duties for the Customer Service Administrator:
* Liaise with Customers, Financial Advisers, external Underwriters and Providers
* Maintain and update customer records
* Respond to customer correspondence and telephone enquires
* Process and reconcile customer payments
* Set up, manage and alter payment instructions
* Verify and process new applications
* Administer options and benefits policies
* Manage and process contractual changes, options and benefits
* Assess and manage claim applications
Person specification for the Customer Service Administrator:
* Excellent telephone manner and customer service skills
* Strong written and oral communication skills
* Good organisation skills and ability to prioritise to meet business deadlines
* Good computer skills
* Strong attention to detail
* Previous experience in a financial background would be advantageous but not essential
Hours: You will be required to work Monday to Friday (no weekends), 35 hours per week between 8:30 and 5:15.
Salary: £17,000 to £19,000 with a yearly bonus
Bring your strong customer service skills to this role and be rewarded with good benefits, friendly working hours and a nice office environment. This is a progressive company that offers ongoing training and career opportunities

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