Technical Support

08 Dec 2018
19 Jan 2019
Contract Type
Full Time
This is an exciting opportunity for an enthusiastic Engineer to join a dynamic “Award Winning” smart home technology distribution company in Basingstoke.

To succeed you must be focused on providing excellent service and support. A significant proportion of your time will be spent talking to customers, understanding their requirements, working closely with the sales team with pre-sales support to specify appropriate solutions. Through this you will be expected to cultivate strong customer relationships, ensuring that you’re their first point of contact for their next project. Product Training is offered!

* A minimum of 3 year’s working experience is required as an Electrician or within a technical sales environment, preferably with knowledge of lighting control and luminaires.

* The ideal candidate should have a comprehensive understanding of lighting design, regulations and technical specifications including circuit loads, LED technologies, KNX automation and building controls, etc.

* A recognised Electrical qualification / Electronic Engineering certification is preferable. A good working level of PC literacy is required - minimum MS Office, with Visio / Sketch Up / drawing software preferable.

The successful candidate:

* Will be responsible for managing the control system’s portfolio (lighting, music, HVAC and door entry disciplines) and become the company’s expert in the field

* Provide pre-sales specification support to System Integrator customers and internal staff alike

* Design and specify automation systems, generate quotes and follow-up as appropriate

* Co-ordinate new product introductions, test and co-ordinate feedback for product development

* Maintain and develop product roadmaps, technical information, resources and sales tools to maximise opportunities

* Will be responsible for achieving the associated targets (revenue, GP & product mix)

* Manage stock levels and liaise with other Depts including Marketing, Supply Chain, Sales, and Customer Care.

* Must be confident, not phone shy and has the ability to follow up / qualify warm leads as and when needed.

* A comprehensive understanding of engineering/electrical knowledge is required.

The role is broadly a 50:50 split between Product Management and Technical Sales. Full product training will be provided on their exclusive rights to an exciting new control system. Your primary focus will be to support our automation control proposition, becoming the company’s expert / go-to contact for all related issues. You will be expected to build close working relationships with our customers through the provision of knowledgeable pre-sales and specification support.

About our client

Our client is a focused business to business (B2B) distributor of smart home technology such as Audio, Acoustics, Lighting, Energy and Temperature control and security within control systems. Their mission is to promote what are perceived as the “homes of the future” and with over 25 years of combined experience, has allowed them to explore deeper within the sector and identify a new market opportunity for them to expand into.


If you’re interested please send us your CV in Word format ASAP and we will come back to you immediately and provide you with some further information on this company and opportunity

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