IT Customer Exec

Recruiter
Bond Recruitment
Location
Chester
Posted
07 Dec 2018
Closes
17 Jan 2019
Contract Type
Permanent
Hours
Full Time
02086 - IT CUSTOMER SUCCESS EXECUTIVE - CHESTER - £21,000 - £25,000 PA

The role and responsibilities:
in forecasted renewal/run rate business on a monthly basis in line with business objectives
? Provide customer service excellence to maintain and improve customer retention
? Identify and close new business opportunities within our existing customer base for new products and services
? Working closely with all named customers receive regular contact to build great relationships and identify/solve issues. This will include calls and web demonstrations
? Develop and maintain good working relationships with the wider sales and support teams
? Co-ordinate any customer queries with other internal departments e.g. Sales, Technical Support, Product Group, Legal etc.
? Be able to clearly demonstrate software and service solutions to clients in a live environment
? Log all information relating to customer contact on our CRM system, to ensure that we maintain good data integrity
? Undertake projects in conjunction with the Head of National Accounts. This may include: profiling customers to ensure that we have a clear picture of the client?s needs to enable us to provide them with the best Trace & Investigate solutions to suit their requirements.
? Regular auditing of accounts to ensure accuracy of information and compliance. This can include:
o Verifying the number of users match the contract
o Company and contact details are accurate and up to date
o Any changes in how and what the solution are being used for
? Work with the Head of National Accounts and wider team to ensure that the department is effectively represented to the business.

Additional Information
£21,000 - £25,000 PA
Personal specification:
? Degree qualification (ideally 2.2 or above), or similar experience
? Proven commercial experience in a customer service/sales/account management role
? Demonstrate strong customer focus
? Good time management skills: ability to multitask and prioritise workload
? Strong administration skills and PC literate
? Demonstrate strong communication skills, both oral and written
? Must have initiative and demonstrate a pro-active approach to tasks
? Excellent problem solving abilities
? Ability to liaise with staff at all levels
? Articulate, well presented, positive and professional at all times
? Proven experience in an account management based role
? Desire to succeed in a customer service target driven environment
? Knowledge of how Trace & Investigate solutions can benefit organisations

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