Automotive Servicing Maintenance and Repair Manager

Recruiter
Forde Recruitment Ltd
Location
Coventry
Salary
£35000 - £42000/annum depending on experience
Posted
20 May 2017
Closes
19 Jun 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Automotive Servicing Maintenance and Repair Manager

Forde Automotive is recruiting on behalf of our client for a Servicing Maintenance and Repair Manager to join their operations in Coventry.

Reporting to the Operations Director, the successful candidate will be responsible for designing, sourcing and implementing competitive service, maintenance and repair packages that meet the needs of our client’s customer base. The job holder will be required to put in place and manage a robust customer support service, outsourcing out of hours functions to ensure that customer enquiries are handled 24 hours a day.

The individual will work closely with group maintenance services to ensure a flexible and profitable solution is delivered in the case of the group vehicles. They will also work closely with the Manufacturer Relationships Manager to negotiate and implement multi-marque packages with fully supported services.

Benefits of this role include:
- Competitive stakeholder pension
- 26 days holiday
- Cars ownership employee scheme

The main responsibilities of the role include:
• Management of staff performance to include carrying out annual appraisals, identifying and arranging delivery of staff training and development
• Working with Group Services to review servicing, maintenance and repair packages and tailor offerings to meet the needs of our client’s customers ensuring that the packages are competitive in the market place with a view to driving volume and generating profit. In addition, it is expected that our client strives to offer unique services within our packages that can be used as advantageous selling points
• Reviewing external providers’ SMR capabilities and work with the Manufacturer Relationship Manager to tailor overall SMR products / packages to meet the needs of customers, to include multi-marque vehicles.
• Negotiating, reviewing and analysing maintenance costs with group services to ensure that the packages are both competitive and profitable; work closely with the Manufacturer Relationships Manager to negotiate pricing structures with manufacturers directly in the case of multi-marque
• Reviewing, analysing and reporting the Total Cost of Ownership (TCO / WLC) for the overall lease packages for vehicles, working with the Marketing teams to refine packages to ensure competitiveness in the market place
• Outsourcing and managing relationships with key suppliers to ensure a robust customer support service is in place to manage all SMR enquiries effectively; to include provision of adequate support outside of normal business hours
• Agreeing terms and conditions for maintenance tariffs, authorisation and spend and conduct regular audits to ensure terms are applied through the customer support process adequately
• Carrying out regular audits to review maintenance, service and repair work and the related customer experience, to include running customer surveys; analyse results and adjust processes / procedures to enhance the customer experience and overall profitability
• The ideal candidate will be able to demonstrate experience of the following:
• Strong communication skills and the ability to build strong relationships with key external parties
• Strong analytical and presentation skills

Apply online for this role now

Forde Automotive is part of the Forde Recruitment Group. This vacancy is being advertised on behalf of Forde Recruitment Ltd who in this instance is operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for future vacancies