Payroll Manager

Payroll Elite
£44000 - £45000/annum
20 May 2017
19 Jun 2017
Contract Type
Full Time
Excellent opportunity for an experienced Payroll Manager to join this multi-nation organisation with 8,500 employees and offices in 35 countries on five continents, supporting customers in more than 100 countries.

Overall Role Purpose

To lead the Shared Service Centre Delivery Team to provide an excellent quality service to our client. The role includes ensuring the business meets its agreed objectives in both service delivery and strategic growth

To perform all duties in accordance with the company Health & Safety and Quality policy procedures

There may be additional activities to perform from time to time in order to maximise the contribution to Northgate’s goals and objectives

Managing the Team and Individual:

Contributes to achievement of Delivery Centres Objectives in line with Outsourcing Strategic Business objectives

Reviews Direct Report’s performances and hence the team’s to ensure effective and efficient delivery of service

Lead and motivate team to ensure KPI’s are exceeded

Conducts regular coaching and individual development activities and ensures succession planning is in place

Ensure attrition of trained effective employee’s is kept to a minimum.

Use effective performance management tools to address any individual under performance issues.

Manage the training plans for the department to ensure we are developing staff to meet both future career aspirations and organic growth in teams

Managing the Business:

Reviews the Team performance against Business Objectives.

Reviews the Team activities against SLA’s/KPI’s

Reviews current performance on a regular basis and gains feedback to ensure client satisfaction

Drive continuous improvement

Effectively manages Budget/P&L within agreed framework and annual forecast.

Escalate any business critical and major service delivery issues so Senior Management Team are aware of potential breaches of contract

Regularly review service delivery to ensure the most cost effective route i.e. offshore to NHRi wherever possible.

Ensure Security of data is paramount and legislatively compliant

Compliance to statutory and internal audit requirements.

Mandatory attendance at peer group meetings

Managing Client Service:

Manage the service review process and attend meetings where relevant

Ensure service improvement plans are in place where issues have been identified and that plans are managed through to resolution

Manage retention of clients.

Ensure all staff are commercially aware and clients contracts are effectively financially managed

Drive improvements to client and internal processes to increase satisfaction levels

High level management of new client implementations to your SSC centre

Skills and Experience:

They offer you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

They offer:

A large modern open plan working environment

Excellent transport links to wider community

Flexible benefits package which allows tailored

benefits dependent upon circumstances

Structured training and on-going personal development

You have:


Experience of managing complex and high volume teams

Previous knowledge of team objective setting

Experience of Performance Management

Business and financial awareness

Effective people management

Customer Care Experience

Presentation skills

Risk Management

Quality and Audit experience


HR/Payroll and SSC Experience

A working knowledge of Prince 2 Project Management methodology

CIPD / IPP qualifications

Previous experience in an outsourced or commercial service delivery environment


PC Literacy – Word, Excel



Microsoft Project

Excellent communication skills both written and orally

Can build relationships

Can make decision without guidance

A drive to learn and develop

Influencing / Negotiation skills

Key Competencies:

Be Accountable

Solve Problems

Take Ownership

Be Client Centric

Be Effective