Application Support Analyst

Recruiter
LoveWorkLife Limited
Location
Poole
Salary
£40000 - £50000/annum
Posted
20 May 2017
Closes
19 Jun 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Application Support Analyst - Level 2, .Net, Unix, SQL, Scheduling - £40 - 50k

My client a leading Tier 1 bank seeks an Application Support Specialist to provide Level 2 support and incident management for applications within the Corporate Run the bank estate. Primarily this will be .Net, however there is flexibility on movement to support other applications.  

Responsibilities  

• Level 2 incident management
• Participation in service reviews and post incident reviews
• Complex issue triage, investigation and coordination to closure
• Data & Configuration changes execution
• Batch scheduling changes (Bank Holidays etc)
• Identification of service improvements and stability activities
• Complex issue triage, investigation and coordination to closure
including leading triage on major incident calls
• Data & Configuration changes execution Batch scheduling changes
(Bank Holidays schedules, etc)
• Collate data for Proactive Service Improvement Initiatives (does not
include code changes) including trending of incidents, root cause and
other MI to identify improvement actions
• First line for Consultancy Requests
• Own and Drive data for Capacity/Performance Management
• “On the ground interface” for business/change teams
• Ad Hoc Reporting where appropriate
• Reviewing of Implementation Plans & Release Documentation

Skills / Experience

• Previous experience in a technical support / problem solving role
• Live service / application support experience
• Excellent written & oral communication
• Ideally the candidate will have had previous experience of Payment
Processing applications utilising Oracle databases and web
technologies (low level system administration skills are not required)
• Ability to drive complex application recoveries in a high pressured area.
• Ability to cover on call support and flexibility around working hours
• Ability to navigate UNIX and Linux operating systems as part of incident
triage (review logs / configurations etc.) is essential.
• SQL - A good understanding of how to query a relational database is
required so that ad-hoc reports and investigations can be performed on
the application data
• Familiarity with UNIX / Linux scripting
• Familiarity with scheduling tools – TWS / Autosys
• Working knowledge of MQ messaging, UNIX, Connect Direct and Web
(JBoss) technologies
• Previous experience of multi-platform technologies

Application Support Analyst - Level 2, .Net, Unix, SQL, Scheduling - £40 - 50k