Operations Manager – Bury St Edmunds

Brite Recruitment
Bury St Edmunds, Suffolk
20 May 2017
19 Jun 2017
Contract Type
Full Time
Our Client, a FTSE 250 listed company within the Finance Sector, are currently seeking an Operations Manager to join their team on a full time permanent basis. The Operations Manager will be responsible for all aspects of Operational delivery within the Bury St Edmunds Branch. The role will involve developing and implementing a strategic business plan and effectively driving it forward to ensure the branch is achieving its full potential.
The ideal candidate will be highly self-motivated with strong organisational, people management and planning skills. Furthermore, they will possess strong communication skills and efficiently support and develop the team in order to ensure a high quality service is being provided.
Duties and Responsibilities include:
• Creating, implementing and overseeing a strategic branch business plan to ensure the business continues to grow successfully
• Managing and developing a team of branch administrators
• Demonstrating effective time management and seeking to improve processes where necessary
• Ensuring the team are operating efficiently and within company guidelines
• Building positive working relationships and coaching the team to deliver an outstanding level of service
• Working closely with the Risk and Compliance teams to implement best practice and mitigate risk
• Assessing and identifying risks and ensuring the correct procedures are being followed
• Leading and participating in weekly meetings with Sales Managers
• Ensuring all training and development is used effectively and development strategies are put in place
Skills and experience:
• Educated to GCSE standard or equivalent
• Previous experience leading a customer service team
• Excellent communication, interpersonal and organisational skills
• Knowledge of FCA requirements in areas such as compliance, risk and credit
• Proven track record in understanding and delivering an excellent level of service and support
• Strong team player
• Ability to implement and drive business strategy

This is an exciting opportunity to join a dynamic company working at the forefront of their industry. If you feel this could the right opportunity for you apply now, alternatively for more information call us on (Apply online only)