IT Support Technician

Recruiter
1st Choice Computer Appointments
Location
Ashford
Salary
18000.0000
Posted
18 May 2017
Closes
17 Jun 2017
Contract Type
Permanent
Hours
Full Time

IT Support Technician

Ashford - Based in a rural part of Ashford, you will need your own transport to access the office.

£18-25k

VR/02012R

You will be involved with our client’s customers’ day-to-day operations, so possessing excellent communication skills (both written and verbally) and efficient time management is a necessity.

You will be naturally customer-focused and a confident communicator, both written and verbally. You must be self-motivated and have an enthusiastic, proactive approach to your role.

In order to react to emergency situations twenty four hours a day we require a committed team candidate. For this role it is essential to work weekends, but you will receive time off in the week.

Responsibilities:

? Email and phone communications with client and end user subscribers

? Daily checks on sites for clients

? Server and database check

? Processing PDFs

? Managing the support ticket system and replying back within SLAs

? Involved in training sessions with clients - training them on the systems

? Liaising with the development teams to fix errors

? Helping to assign support projects

? Completing documentation for practices and products

? Processing data through the system and checking reliability

? Providing sales support through processing client demos and adding interactivity to sites

? Developing landing pages or custom subscription pages

? Setting up APIs

? Other development projects

Desirable Technical Knowledge

? Knowledge of C# and ASP.NET, HTML or CSS

? Javascript / LINQ

? Relational databases

Qualifications and experience

A minimum of 1 year of work experience in any customer service role or 1st/2nd line support role would be required.

Experience of working in a software house would be an advantage.

Benefits

? Quick career progression

? Pension

? 25 days holiday + Bank Holidays

Working hours will be on a rotational shift basis covering the hours of 6am until 10.30pm Monday to Friday and 6am until 10.30pm at weekends and bank holidays. Night shifts are also available covering 10:30pm until 6am.