Dynamics CRM Support Specialist

Recruiter
Parity Professionals
Location
Leeds
Salary
32000.0000
Posted
18 May 2017
Closes
17 Jun 2017
Contract Type
Permanent
Hours
Full Time

Dynamic CRM Administrator amd support.

Leeds. Fixed Term. 12 Months. £32,000-£38,183 Per annum + Benefits (Excellent working benefits including Flexiworking to encourage work/life balance, generous holiday allowance)

Microsoft Dynamics CRM Support Specialist required to start in Leeds on a 12 month fixed term contract. To be succusful in this you will have knowledge of supporting enterprise wide services and have gained experience in a second/third line IT support role, specifically supporting Dynamics CRM. You will have a good understanding of Dynamics CRM functionality in addition to managing setup, integrations and configurations with other modules and systems,such as ClickDimensions, SharePoint, ADX, Web Platforms and Information Systems.

Required Skills:

  • An ability to build and maintain positive working relationships with customers, with significant experience of delivering and supporting services using Microsoft Technologies; Experience of working with Microsoft Dynamics 2011 or 2013;
  • Experience of working in a second/third line IT support role;
  • Experience in the development of high volume, enterprise wide services and systems;
  • Experience and understanding of authorisations management and ongoing administration;
  • Experience of fault finding and troubleshooting in a technical environment; including experience of finding innovative solutions to problems;
  • Knowledge of internet and multimedia technologies and protocols;
  • The ability to work to tight deadlines in a technical environment;
  • A high level of analytical skills, including the ability to produce relevant management information as required;
  • The ability to analyse situations and problems and to be able to propose solutions and develop reasoned courses of action quickly and in a logical manner;
  • The ability to work in a team to share knowledge and best practice;
  • The ability to communicate with users at all levels of the organisation, including explaining complex or technical concepts to non-specialists;
  • A strong commitment to service excellence and customer care.

You may also have:

  • Service management knowledge specific to Application Support;
  • ITIL Qualification or equivalent.

Parity - Source, Develop, Transform

Parity Resources Ltd acts in the capacity of an Employment Business when providing contract work finding services.