Client Account Manager - Private Sector

18 May 2017
17 Jun 2017
Contract Type
Full Time

Stonewall Background Information

Stonewall was founded in 1989 by people whose aim was to create a highly professional lobbying organisation to put the case for equality on the mainstream political agenda. The organisation has become widely recognised for its work in transforming the legislative landscape for Britain’s 3.7m lesbian, gay and bisexual people including securing equal marriage in 2013. Our strategy is now to work to ensure equality in every part of the lived experience of LGBT people at home, at school and at work.

We work with a comprehensive range of stakeholders and are one of the most effective campaigning charities in Great Britain. Stonewall is at a crucial stage. The challenges that we face are complex as we attempt to ensure that every single lesbian, gay, bisexual and trans person achieves full equality. We have an ambition to reach further into our communities, sharing our knowledge, interventions and campaigns with the widest possible audience. We no longer have to just convince politicians; we have to convince the owner of the small business, the dad who doesn’t want a gay son, the priest who doesn’t know he has lesbian parishioners.

Stonewall’s Diversity Champions programme

Stonewall Programmes exist to accelerate equality for LGBT people by:

  • helping businesses, charities, public services and educational institutions to develop inclusive cultures through membership of one our innovative Champion programmes
  • expertly supporting the professional and personal development of individual LGBT leaders, role models and allies

The Diversity Champions programme is Britain’s leading employers’ membership forum, creating and sharing best practice for lesbian, gay, bi and trans equality. With over 750 member organisations from public, private and third sectors who employ over thirteen million staff, our programme is the largest employer diversity forum in the world.

As part of our programmes we provide a range of services to our members, including:

  • Tailored support and advice from our trained account managers
    Access to best practice guidance, through our publications, seminars and conferences
  • Opportunities to profile themselves as employers of choice through use of our logos, careers guide and job site

Client Account Manager - Private Sector Role Description

Purpose of the role

  • Recruit, develop and retain members to improve the workplace for LGBT people and achieve targets.
  • To inspire and influence senior leaders to create change in some of the biggest organisations in the UK.

Key responsibilities and duties

Account Management

  • Develop and maintain relationships with a portfolio of existing members, ensuring client engagement, to improve LGBT equality;
  • Identify and recommend actions for organisations to achieve Stonewall best practice and provide ongoing support;
  • Manage client participation in Stonewall’s Workplace Equality Index, analyse submissions and provide constructive feedback;
  • Achieve targets on membership renewals and registrations for Stonewall personal development programmes and conferences;
  • Develop, and on occasion lead, seminars or facilitation sessions.

Business Development

  • Research, identify and cultivate prospective members;
  • Recruit new members by presenting a convincing and tailored business case to achieve new business targets;
  • Achieve sales targets for Stonewall personal development programmes and conferences from non-member clients;
  • Promote Stonewall’s work at regular networking events with new and existing clients;
  • Contribute to team business planning processes to develop the scope and impact of Stonewall’s programmes.

To apply please complete an application form. This is available from our website, along with a full recruitment pack.