1st Line Helpdesk Support (German Speaking)

Mobilus Ltd
High Wycombe
18 May 2017
17 Jun 2017
Contract Type
Full Time

My client is an organisation, with a base in High Wycombe, currently looking to hire a 1st Line Helpdesk Support person fluent in German to join their expanding team.

This position will involve supporting Windows based POS systems, printers, Wi-Fi routers and basic networking. The right candidate will have had previous experience of working within an IT support environment.


  • Fluency in German
  • A friendly and personable personality with a real "can-do" attitude.
  • A good and willing communicator who enjoys being on the phone.
  • A team player who is technically minded, the type of person who values the customer experience as being as important as fixing the problem in the first place.
  • To be proactive in establishing a support desk function to customers and to willingly engage in establishing process and systems in support of this
  • Providing support documentation
  • Liaising with internal and external support teams
  • Providing the customer with a go-to person who will use initiative, experience and all resources to find a solution to a given issue relating to their store

The candidate must have:

  • Previous experience of providing telephone, remote, e-mail support
  • Engaging communication skills
  • 1st line customer service support
  • Ability to make decisions/ act on own initiative
  • Technical competency within an IT environment