Retail Sales Administrator

Recruiter
Zachary Daniels
Location
London
Salary
16000.0000
Posted
18 May 2017
Closes
17 Jun 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Zachary Daniels are currently recruiting for a Sales Administrator for a retailer in Chiswick, London.

This role will provide an excellent customer experience and administrative support to all direct and in-store customers and to our partner stores.

Based in-store this role is varied and focuses primarily on remote customer care through administration of orders and dealing with customer queries from the point of interest through to resolving queries /aftercare.

In addition, at busy periods or when the rota requires, the role will support the in-store team with maintaining the store to a high standard and helping customers.

Key responsibilities:

  • Place orders and make relevant amendments with accuracy and provide details of changes to relevant suppliers
  • Handle queries, from all customers via calls, email, chat, and social media
  • Effectively handle and log complaints, including ordering replacement parts and liaising with suppliers to ensure a quick resolution to service and product issues
  • Taking payments from customers and invoicing orders
  • Liaising with our delivery partner to ensure queries are managed and support swift delivery of orders
  • Send samples to customers and partner stores, and manage sample stocks
  • Ensure health and safety procedures are adhered to
  • Occasional support for the in-store retail team with helping customers and ensuring the store is kept to a high standard of presentation

Skills required:

  • Strong organisational and administration skills
  • Attention to detail
  • Computer literate - minimum intermediate skills in Microsoft office packages.
  • Excellent remote and face to face customer service skills across multiple communication channels - (call centre experience desirable)
  • Excellent communication skills, both written and oral, presenting a professional image to customers at all times

Please click APPLY today!