Customer Success Manager (German Speaking)

Heat Recruitment
18 May 2017
17 Jun 2017
Contract Type
Full Time

Customer Success Manager (German Speaking)

Location: London

Salary: Competitive

My client is an industry leading software company based in London and are currently expanding their customer success team. This innovative SaaS company is highly regarding although still holds a "start-up" feel, meaning employees get the best of both worlds with fantastic benefits as well as a relaxed working atmosphere. This position involves day to day travel and the right candidate will need to have business proficiency in German, although native German speaking is not required! This is initially a 12 month FTC although may then turn into a permanent position.

This company offer fantastic benefits including stock options & catered lunch!

Day to day:

  • Pre-sales support as well as aiding sales and solutions - this can involve being a technological resource to the sales team
  • Onboarding including post sales and training
  • On-call for clients when onboarding new staff members
  • Assist with refresher courses as and when required
  • Relay information to sales team in order to keep effective communication at all times
  • Work closely with other departments including sales, pre-sales, and marketing

Skills & Experience Required:

  • Experience working and training people within a software environment
  • Extensive experience with web applications
  • Happy communicating with multinational clients either online or face to face
  • Good level or spoken and written English & German
  • Understanding of technology and the ability to communicate this to non-technical customers
  • Happy mucking in with other tasks when required!

If this sounds like the right opportunity for you then get in touch and Apply Today!

If this specific vacancy is not exactly what you are looking for please contact us to discuss other opportunities we may be recruiting for that aren’t necessarily advertised; you can send your CV to this vacancy or contact us directly. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career.

Job Synonyms: Account Manager, Technical Account Manager, Sales Representative, Software Consultant, Implementation Consultant