1st Line Support - Newcastle upon-Tyne - Up to £22,000

Circle Recruitment
Newcastle upon Tyne
18 May 2017
17 Jun 2017
Contract Type
Full Time

1st Line Support - Newcastle upon-Tyne - Up to £22,000

Key Skills: 1st Line Support, Customer Service, SLA's, Windows, Active Directory, Service Desk

I am looking for a 1st Line Support Technician with good customer service skills and an interest in IT to join a well-established Financial Services company in Newcastle upon Tyne . This is an excellent starter role for a talented individual with a keen interest in IT and providing excellent customer service who is looking to start their career in IT.

You will be responsible for:

Providing telephone support to clients

Maintaining a relationship with clients until their issues are resolved

Information Gathering to ensure you and other teams have enough information to solve issues

Resolving as many requests and incidents as possible each day

Provide training to end clients to enhance their knowledge of the system.

Identify any recurring problems in order to highlight potential problems

You will need:

Excellent communication skills with a good telephone manner

Ability to ask the right questions in order to gain an understanding of the urgency and impact of the issues reported

Organisational skills with the ability to manage multiple issues

The ability to work under deadline according to SLA's

An interest in learning new technologies

This is an excellent opportunity to join a close-knit team in a well-established company who work with a range of interesting technologies and strive for excellence. If you are keen to learn new technologies, have an excellent attention to detail alongside a great telephone manner and have a passion for all things IT then this could be the role for you!

This 1st Line Support position is paying £16,000 which is supplemented with a bonus taking it up to £22,000.

For more information about this position please select "Apply Now" or contact Jennifer Jackson at Circle Recruitment.

Key Skills: 1st Line Support, Customer Service, SLA's, Windows, Active Directory, Service Desk

Circle Recruitment is acting as an Employment Agency in relation to this vacancy'. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.