Quality Executive - Coaching and Development Exec. £25-27,000
Position: Quality Executive
salary: £25,000 - £27,000 plus benefits
Hours: Monday to Friday 9am - 5.30pm
Ideal background: Experience working within a call or contact centre environment?
An exciting new opportunity has arisen for an experienced Quality Executive to support the development of a key account team within an exciting brand!
This is a fantastic opportunity to develop your career working with some of the UK’s biggest brands for a company that understands the importance of investing in its people and developing from within.
You will be the quality expert for the team, responsible for identifying agent development needs and working alongside the training team to schedule in the required training to drive measurable improvements against predefined qualitative areas and targets.
You will be required to support the Team Managers with the coaching and development of the team members ensuring that they work in conjunction with approved frameworks and systems. You will also be required to conduct and lead call levelling sessions to ensure a consistent approach and drive best practice behaviours within the team.
Be able to demonstrate a proven track record in delivering exceptional customer service - essential
Have experience of people development, mentoring, coaching - experience in a similar role is essential
Be computer literate with a good knowledge of 'office’ applications
Be passionate about developing people to achieve the best results
Experience of working in a customer focussed environment - essential
Have a proactive approach to problem solving
Have a professional outlook, self-confident with a 'can do’ attitude
Free parking onsite
25 days holiday + BH (Increasing a day a year capped at 31)
Sports and Social Club
70/30 in-house promotion vision
Other flexible benefits after successful probation