Customer Experience Manager

Cute Resource
18 May 2017
17 Jun 2017
Contract Type
Full Time

Customer Experience Manager

Here at Cute Resource Solutions we are very pleased to be working with a hugely successful business that is based in the North Bristol area. This fast growing business are looking to expand on last year’s progress by introducing a new Customer Experience Manager into their talented team. This individual will have a vast amount of digital user experience and will possess extensive research skills.

As a Customer Experience Manager there are many responsibilities, this person will be responsible for the development and delivery of the whole 'Digital Customer Experience’, they will support management, development and delivery. They will set goals and values to determine future improvements.

Our client has a fantastic team of talented employees, all of whom work hand in hand with one another, therefore the personality of this new employee is just as important as their skillset. This is the perfect time to join this exciting Financial Services business as their new Customer Experience Manager.

Daily Duties

  • To support the management, development and the delivery of the Digital Customer Experience.
  • To Map out journeys and identify potential problems, find solutions to these problems and offer improved changes to bring different outcomes.
  • To enter the role with a measured approach, you will set goals and values in order to determine further improvements.
  • Use knowledge and research to determine changes to the content and design to make sure it is all of suitable quality.
  • Produce reports of performance involving key measures, highlight the main improvements and changes implemented.

Experience required

  • Business to Client experience, B2C
  • Strong Analytical Skills
  • Experienced research skills.
  • Experience working with Drupal/WordPress CMS Systems
  • The ability to engage stakeholders and influence key audiences.
  • Strong Microsoft Office Skills

This is an exciting opportunity to join this fantastic business where you can build a career. If this exciting opportunity appeals to you please apply to this advert or get in contact with Ross at the Cute office.

Cute Resource Solutions LTD is acting as an agency on behalf of this vacancy and client.