1st Line Support Analyst

Reed Technology
18 May 2017
17 Jun 2017
Contract Type
Full Time
Our client, an established and growing organisation based in Cheltenham, are currently looking to recruit a 1st Line Support Analyst to join their growing team. The purpose of this role will be to provide IT support / contact point to business users, and to assist teams with the day to day operation IT requirements covering some hardware, software, networking and telephony. This is a great opportunity for a junior candidate to get a foot in the door and really build their experience.

Duties Include;

• Analysing and resolving problems / faults occurring in the operation of hardware and software
• Monitor and undertake support tickets / calls
• Prep and maintenance of VMware Servers
• Provide desktop, server, network and telephony support to users
• First point of contact for all users of any ICT equipment
• Provide excellent customer service when engaging with users
• Follow company procedures to maintain and record stock levels
• Investigating faults and resolving these in a timely manner
• Maintaining and uplifting internal equipment
• Documenting all local procedures and processes to build a knowledge log
• Being involved in IT projects including new starter set ups and planned upgrades
• Completing any additional duties that the company require you to do within your role

Person Specification;

• Experience / knowledge of desktop builds
• A strong desire to start or build a career within IT support is essential
• Good communication skills are essential in order to communicate with internal and external users via email, phone and company chat log
• VMware knowledge or experience would be beneficial
• IP telephony knowledge or experience (Desirable)
• Ability to work as part of a small and tight knit, but growing, team
• Customer services (1 year)
• UK Driver’s License - travel is essential within this role
• Dedicated Network knowledge
• Ability to be on call essential
• Previous experience of Juniper, VMware and Dell Hardware desirable - or at least a keen interest to learn quickly on the job

This is a great opportunity to get into a rapidly expanding organisation with locations around the world. You will need to be dedicated to the organisation and be invested in its future. If you feel that you are hardworking, dedicated and a clear communicator, with experience matching the above, please feel free to apply.

This is a permanent, full time role offering between £18,000 and £19,000 per annum.

Reed Specialist Recruitment Limited is an employment agency and employment business