Technical Support Bilingual German

Recruiter
Intelligent Recruitment
Location
Aylesbury
Salary
28000.0000
Posted
18 May 2017
Closes
17 Jun 2017
Contract Type
Permanent
Hours
Full Time

Technical Support, Windows, networking and fluent German, Key Responsibilities: The Technical Support Engineer will provide telephone & e-mail based technical support to corporate customers with an aim of resolving 70% plus within Tier 1. Document and record each interaction with the customer with clear and concise information/resolution according to standards of quality on our call logging system.
Maintain excellent customer satisfaction rating whilst striving for high quality audit scores

Experience

• Excellent troubleshooting and analytical skills
• Experience of working in an IT based telephone support role
• Basic Networking Skills
• Solid understanding of various Operating Systems Windows XP, Windows 7, Server 2003, Server 2008, Mac OS
• Experience of ticket logging systems
• Ability to handle technical issues from opening through to resolution or escalation to next tier
• Excellent communication skills
• Maintain a high efficiency rating with call statistics
• Awareness of best practices for case management / customer interaction
• Participate in team activities including but not limited to meetings and training.
• Maintain a high customer satisfaction rating.
• Must be fluent in English and German
• Exposure to a range of computer operating systems and software with emphasis on navigation, basic troubleshooting, upgrading, and some client/server operations is desired.

What we offer you
• 6 weeks technical training
• We give you opportunities to transform technology and create a better future, by delivering products that touch the lives of every person on earth.
• As a global leader in innovation and new technology, we foster a collaborative, supportive, and boredom-free environment—where the brightest minds in the world come together to achieve exceptional results.
• We offer a competitive salary and financial benefits such as bonuses, retirement plans, life and disability insurance, opportunities to buy stockS and shares at a discounted rate.
• We provide benefits that promote a healthy, enjoyable life: excellent medical plans, wellness programs and amenities, flexible work hours, time off, recreational activities, discounts on various products and services, and many more creative perks that make a Great Place to Work!
We're constantly working on making a more connected and intelligent future, and we need your help.

Change tomorrow.