Senior Systems Engineer
Become an SME for our Smart Metering services at Arqiva, global Leader in Communications Infrastructure.
As Senior Systems Engineer, reporting to our Smart Metering Application Support Manager, you’ll be an SME for our Smart Metering services and work closely with other members of the team and external software vendors to ensure 1st class support of the entire Smart Metering solution within the SLAs and KPIs agreed with the customer. As the technical expert you’ll be responsible for the implementation of new releases and upgrades into the "Live" customer facing environments, provide support and carry out root cause analysis. Creating processes and procedures to make it easier for all team members to diagnose/troubleshoot/debug service impacting Incidents, you’ll also:
- Contribute to continual service improvement to our customers
- Log detailed defect records for 3rd party suppliers
- Take part in the 24x7x365 on call rota.
With a Computer Science degree or similar you’ll also have extensive experience providing support to external customers. A solid methodical approach to fault diagnosis will compliment your technical ability to recognise and implement fixes and work arounds to ensure the minimum disruption to customer facing services. You’ll have a broad technical knowledge including in-depth experience of infrastructure components (such as Linux, Windows, VMware), SQL queries and stored procedures, IP Networking, scripting (e.g. bash, python) and familiarity with PostgreSQL or similar RDBMS as well as an understanding of development languages such as Java/C/C++/Python/Ruby. In addition you’ll also have:
- Working knowledge of ITIL v3 including incident, problem and change management
- Understanding of Testing methodologies, DevOps best practices, and IT Security concepts and standards (PCI/DSS, ISO 27001 and/or others)
- Ability to identify and drive service improving initiatives
- Relevant Red Hat and Networking certifications such as RHCE/RHCSA/CCNA/CISSP
- SC Clearance
At Arqiva, our vision is to be central to every vital connection in a world which depends on a continuous stream of information. Always. At the forefront of communications infrastructure and media services, we’re the people behind the scenes who make connections happen in the digital world. Our values are about being ingenious, straightforward and collaborative in a clear and simple way to enable us to go that extra mile for our customers.
If this describes you and your career aspirations, to apply for this Senior Systems Engineerrole, please click on the APPLY button below.