We are seeking experienced Maintenance Controllers to join our clients Authorisation Team.
This role offers an exiting opportunity for an enthusiastic and flexible candidate to work within a dynamic and rapidly expanding company.
The successful candidate will use the expertise and experience they have gained in the motor vehicle repair sector to ensure via negotiation that their customers continue to achieve value for money from service, maintenance and repair providers.
The candidate will also work as part of the maintenance helpdesk, resolving complicated and protracted car related issues, through liaison with customers, manufacturers, dealerships and their repair network.
You will possess experience in vehicle service and maintenance procedures. You will also be required to be an excellent team player with interpersonal and communication skills as well as the ability to build on relationships.
-City & Guilds in motor vehicle engineering or relevant experience
-Experience in vehicle service and maintenance procedures - (evaluating repairer requests for financial authorisation and maximising cost savings for vehicle service and repair, ensuring the correct parts, labour/oil rates and hours are authorized and avoiding up-sell).
-Experience of the 1-link system
-Excellent interpersonal and communication skills
-Focus on achieving customer satisfaction
-Literate and numerate
Monday - Friday 8.30am - 5.30pm