Collections Manager

Birchfield Recruitment
18 May 2017
17 Jun 2017
Contract Type
Full Time

Our client is an internationally based financial services group with its head office situated in Manchester. They are currently seeking to appoint a collections manager whose role will be to manage team of revenue collectors within the B2C field.

Reporting to the Head of Operations the successful candidate will a minimum of 3 years’ management experience within a similar role (B2C) and have a track record of performance managing staff to maximise potential revenue.

Responsibilities include:

  • Managing a busy fee collection Department
  • Leading by example, motivating the team in order to achieve revenue targets.
  • Monthly reporting of the Key Performance Indicators for the department.
  • Managing relationships with the clients in order to reduce exposure to potential bad debt.
  • Introduce and evolve effective reporting and assessment tools to minimise risk and proactively identify problem areas and customers.
  • Build and maintain strong relationships with internal stakeholders
  • Maintain and improve end to end operational process
  • Responsibility for all relevant regulatory concerns, dealing with customer complaints and liaising with Compliance Dept.

Experience and background

  • A minimum of 3 years’ experience within a similar role within the B2C market
  • Able to demonstrate a high degree of customer service awareness, Inc. TCF and FCA guidelines.
  • Able to articulate their understanding of the requirements of various Regulatory bodies e.g. Ministry of Justice (MOJ) Claims Management Regulator (CMR)
  • Experience of managing change and driving a high performance culture
  • Experience of reviewing collection strategies and proposing new collection strategies to maximise performance

This is an excellent opportunity to join a successful and expanding business, salary is negotiable to £30,000 dependent upon experience. If you believe you have the experience and skills we are seeking please forward an up to date CV today