1st Line Support Engineer

Central Employment Agency (North East) Limited
18 May 2017
17 Jun 2017
Contract Type
Full Time

Central Employment are delighted to be working with a well established managed service provider who are currently looking to expand their technical team. Due to incredible growth they are looking to move premises and need engineers to work in a 1st line capacity. The ideal candidate will have a good understanding of server and desktop support having a good foundation of expertise obtained from a managed service provider.

1st Line Support Engineer Key Responsibilities

  • Working in collaboration with 1st/2nd line Engineers to resolve technical support issues
  • Clear documentation during the diagnosis/repair process
  • Keeping up-to-date with the latest trends and every changing technologies

1st Line Support Engineer Essential Requirements

  • Desktop Support of Microsoft Windows 7/8/10
  • Server Support of Microsoft 2008/2010/2012/2016 including LAN, WAN
  • Networking config experience - Firewalls, UTM, Proxy, VPN and VLAN
  • Understanding of Backup solutions both physical and virtual
  • Some exposure to virtualisation Hyper-V, vSphere etc.
  • Email support - MS 365 & Exchange
  • Minimum of 2 years experience

The role for 1st Line Support Engineer requires experience working for a Managed Services Provider, applicants without this, will not be considered.