1st Line Support Engineer

Recruiter
Central Employment Agency (North East) Limited
Location
Coalville
Salary
16000.0000
Posted
18 May 2017
Closes
17 Jun 2017
Contract Type
Permanent
Hours
Full Time

Central Employment are delighted to be working with a well established managed service provider who are currently looking to expand their technical team. Due to incredible growth they are looking to move premises and need engineers to work in a 1st line capacity. The ideal candidate will have a good understanding of server and desktop support having a good foundation of expertise obtained from a managed service provider.

1st Line Support Engineer Key Responsibilities

  • Working in collaboration with 1st/2nd line Engineers to resolve technical support issues
  • Clear documentation during the diagnosis/repair process
  • Keeping up-to-date with the latest trends and every changing technologies

1st Line Support Engineer Essential Requirements

  • Desktop Support of Microsoft Windows 7/8/10
  • Server Support of Microsoft 2008/2010/2012/2016 including LAN, WAN
  • Networking config experience - Firewalls, UTM, Proxy, VPN and VLAN
  • Understanding of Backup solutions both physical and virtual
  • Some exposure to virtualisation Hyper-V, vSphere etc.
  • Email support - MS 365 & Exchange
  • Minimum of 2 years experience

The role for 1st Line Support Engineer requires experience working for a Managed Services Provider, applicants without this, will not be considered.