Information Systems Specialist – Service Level Manager – Larne – £38,000 to £45,000 DOE

Reed Technology
18 May 2017
17 Jun 2017
Contract Type
Full Time
Information Systems Specialist – Service Level Manager – Larne – £38,000 to £45,000 DOE

REED Technology are delighted to partner with a Global manufacturing organisation who due to growth require an Information Systems Specialist to join their Larne based team.

As an Information Systems Specialist, you will apply expertise in computer application development and technical knowledge for the purpose of solving customer business problems and assisting customers in achieving business strategies. This extremely important role involves:

Job Duties/Responsibilities:
• Validates monthly SLAs and addresses defaults

Participates in regular meetings with provider to review SLAs, performance metrics, issues, changes, incidents, problems, and project requests

On-call responsibilities for Priority 1 incidents involving the mainframe

Organizes service consumer representatives to validate changes as appropriate

Manages the points of interface between service consumers and service providers

Develops, documents and executes requirements for new or changed services

Approval link to all changes relative to mainframe and executes regular ticket quality checks

Produces regular reports of service achievements to upper management

Reviews and implements continuous improvements

Performs oversight and OCM for ITSM problem management

Defines project work, creates SoW & spend folders, executes internally and with service provider. Manages business partners:
o Service fulfillment
o Requirements for project work

Resolves issue escalations all related to the mainframe with any service provider

Manages mainframe services, software, and hardware suppliers

Take on role of Supplier Relationship Managers

Essential Criteria:
• A degree in a relevant discipline or equivalent experience.

• Extensive relevant IT experience

• Significant mainframe platform experience

• Strong teamwork, mediation, judgment, and initiative

• Good communication skills

If you meet the above criteria, are a quick learner, with excellent planning skills, are an excellent communicator and possess excellent attention to detail then we want to hear from you ASAP.

To apply please contact Niall Lennon on 02890330604 or for a confidential discussion

Reed Specialist Recruitment Limited is an employment agency and employment business