Service Desk Analyst - Financial Services!

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18 May 2017
17 Jun 2017
Contract Type
Full Time

Service Desk Analyst / Support Analyst

Office 2010/Active Directory/Windows 7/BES

We have the opportunity for a 1st/2nd line support analyst to join a small fintech organisation in a fast-paced challenging environment on a permanent basis. In this role, the candidate will gain exposure and training to new technologies and specific software. This role is perfect for someone who is looking to secure a role within a firm that values can employee development

Responsibilities include:

  • Being the 1st point of contact for queries and issues
  • Answering and logging service desk calls
  • Where necessary escalate the call, in a timely manner
  • Keeping the end-user and other members of the IT Department informed of progress as appropriate
  • being part of Installations of new/replacement projects
  • Connect and set up all required hardware and software for individual users and meeting rooms as necessary
  • Out of hours support potentially required on a rota basis.

Technical Skills required:

  • Microsoft Office 2010- Word, Excel, Outlook & PowerPoint
  • Microsoft Windows XP/Windows 7 Workstation
  • Microsoft Active Directory administration
  • BES Server
  • Mobile Device (iPad, Blackberry, iPhones, Android etc)
  • Familiar of ITIL

Essential skills and experience:

  • Have a good understanding of end-user and business needs.
  • Ability to prioritise issues in line with business imperatives.
  • Methodical in approach to resolving end users issues.
  • Good problem-solving skills.
  • Team player.
  • Good time management skills.
  • Good communicator.
  • Good telephone manner.
  • Positive, enthusiastic and resilient manner - enjoys a challenge.
  • Presents self as a confident, competent professional who looks and acts like an ambassador for the firm.
  • Acts to keep knowledge and skills base current.

**Due to the volume of applications received for positions it may not be possible to respond to all applications**