1st Line Helpdesk / Service Desk Analyst

Latcom Plc
18 May 2017
17 Jun 2017
Contract Type
Full Time

1st Line Helpdesk / IT Service Desk Analyst. My client based in Basingstoke, Hampshire, are looking for 1st Line Helpdesk / IT Service Desk Analyst.

You must have:

  • Technical IT service desk both logging and resolving issues.
  • Experience with Active Directory to the extent of creating and managing users and permissions.
  • Basic MS Exchange.
  • Knowledge of MS Office suite of applications and troubleshooting.
  • Competent diagnosing PC and Server hardware issues remotely.
  • Desktop and Server operating systems support.
  • Remote customer support.
  • Working with Antivirus software.

Role is on a 7.5 hour shift Monday to Friday with a rota spanning from 8am to 6pm with a half hour break for lunch.

The ideal candidate must have current experience of working on a 1st line Service desk that manages customer incidents and requests through to completion. You must be able to manage a broad, but possibly shallow range of IT issues. You must be an owner finisher with a positive, customer focused outlook who takes pride in finding solutions and working within a team looking to provide a great customer experience.

Role involves working as part of the Service Desk, capturing and dealing with a broad range of customer requests and incidents, logging appropriate detail in the system for each ticket. You will "own" the calls through the life - liaising with other areas of IT where needed and ensuring good communication with the customer.

Please send your CV for more information and a full job spec!