Internal Account Manager

Smart Recruit Online Limited
18 May 2017
17 Jun 2017
Contract Type
Full Time

Has anyone ever told you that you are outstanding at what you do?

We are looking for a fearless and talented individual like you who can join our mission to be the best that the industry has to offer. We want you to bring your unique set of skills and experience to a special place where you can reach your true potential.

Is this you?

Working with internationally recognised and market leading brands, this role will push you to your limits and enable you to grow in capability and confidence. There is an excellent support network and a team of industry professionals around you while you get to grips with the job.

Hopefully over time you will establish yourself as the go to person and will join a long list of predecessors that have gone on to inspire the next generations of people under you.

We currently have an exciting opportunity to join our Sales team in our Bolton depot. This role is a permanent contract for an Internal Account Manager. Working alongside the Sales Manager you will effectively manage a designated portfolio of customers, including planning and prioritising sales activity to ensure customer retention, growth and profitability. You will maximise sales growth for a defined group of accounts, primarily via telephone contact.

You will have the ability to understand and articulate customer needs and requirements, have effective verbal and written communication skills as well as the ability to establish and maintain effective working relationships with co-workers, managers and clients.

Internal Account Manager | Account Manager | Sales | Account Management | Customer Support | Customer Service

Additional Salary Information:

Sales Commission, Company Pension Scheme & Childcare Vouchers.

Essential Requirements:
  • Ability to understand and articulate customer needs and requirements.
  • Effective verbal and written communication skills, including ability to adapt communication style, amount and format based upon the audience.
  • Ability to influence at colleague level.
  • Ability to effectively conduct business over the phone.
  • Ability to prioritize and coordinate multiple work requirements to meet deadlines.
  • Ability to establish and maintain effective working relationships with co-workers, managers and clients.
  • Good analytical and numeracy skills, including ability to analyse data and draw relevant conclusions.
  • Basic knowledge of postal and parcel industry as well as knowledge of any specific market sectors (e.g. banking, public sector, energy).
  • In-depth knowledge of our products and services.
  • Fluency software operating systems, such as MS Office and customer relationship management systems.
Desirable Requirements:
  • Experience in the postal industry and related competitive environment.
About Our Company:

We are the second largest postal provider in the UK with an exciting range of mail, parcels and Doordrop media products and services, both in the UK and internationally. Each year we collect, sort, send and transport up to 4 billion items of mail and parcels for businesses, as well as handling, planning and managing millions of Doordrop items.