Service Delivery Generalist

18 May 2017
17 Jun 2017
Contract Type
Full Time
Due to the nature of this role all applicants must be DV Security Cleared.

We have an exciting opportunity to recruit a Service Delivery Generalist our Client based in London.
The successful candidate will be an experienced ITIL Service Desk Support Technician with Windows Server experience willing and able to take on additional training to be able to cover a wide range of tasks in the day-to-day support of a new IT system. Tasks will range from a share of Service Desk duties recording incidents and attempting first time fix, through to 2nd/3rd line support resolving more serious incidents and liaising with other departments for problem resolution.

Key Responsibilities:
- To work with a culture of continuous improvement in line with ITIL standards
- To create and update processes and work instructions
- Recording incidents and performing first time fixes
- Providing 2nd/ 3rd Line support resolving serious incidents and liaising with other departments for problem resolution
- Visiting remote disaster recovery sites to include periods of remote working for test or operational purpose

Essential Skills:
- Self-starter with good interpersonal and customer liaison skills
- Ability to work in close co-operation with customer staff
- Adhering to the appropriate DII standards and procedures
- ITIL accreditation

Desirable Skills:
- Experience of MOD secure IT infrastructures
- DII experience
- Engineering skills across a wide area of technologies
- Active Directory/GPO's/Security Clamp
- Microsoft products of Exchange, Windows 2008 & 2003 administration, Vista experience
- Windows Server-based system support role using ITIL processes
- Experience of any of the following products/technologies;
o VMWare, Virtualisation, Documentum
o Anti-Virus Packages. SAN technologies

Essential Experience:

- Familiarity with secure systems and MOD and Government security standards
- Experience of working in a "clamped" environment
- Windows Server and Windows UAD build & configuration
- Sub-System testing the Windows server and UAD packaged solutions
- Creating the necessary documentation to support operations
- Storing the outputs in the DII Configuration Management system
- Investigating and resolving defects in previously created packages
- Investigating and resolving defects in current package