Learning and Development Business Partner

Webhelp UK
18 May 2017
17 Jun 2017
Contract Type
Full Time

Learning & Development Business Partner- Cardiff

We're currently hiring a Learning & Development Business Partner to join us in our busy and vibrant Cardiff City Centre Location.

You will be rewarded with a salary of up to £30,000 depending on experience, plus other excellent benefits….There couldn't be a better time to come and join us.

Who are we?

As one of the UK's fastest growing customer experience outsourcers, Webhelp is leading the way in an ever-changing world of communications. We're always looking to bring people on board who understand the importance leading by example, putting the customer first, and who want to join the team to deliver the best customer service in the country.

About the role

Reporting to the Senior Delivery Manager within the Operational Support Team you will be responsible for the implementation of the training strategy. This includes oversight of training plans, developing your team of trainers and partnering with senior stakeholders to ensure smooth running of the department. You will maximize efficiencies through the development and delivery of creative and tenacious learning delivery solutions.

As a Learning and Development Business Partner what will you be doing?

  • Coach and develop your team of trainers to be best in class for delivery and learning excellence
  • Monitor and report on site training activity to our client, operational stakeholders, highlighting successes and areas of challenge with a recommended course of action
  • Identify revenue generating opportunities through continual improvement of training materials through identifying gaps and trends
  • Effectively structuring client meetings and providing reports to demonstrate accreditation standards are met
  • Monitor and report on site training activity to our client, Operational Stakeholders, highlighting successes and areas of concern with a proposed course of action

To find out more about this opportunity please click the link below we would love to hear from you.......