Voice Engineer

Colston Consulting.co.uk
18 May 2017
17 Jun 2017
Contract Type
Full Time
Voice Engineer/ Cardiff/

Role Purpose

To design and deliver highly available, resilient, maintainable and scalable technical solutions for the Admiral Group whilst meeting the overall requirements of the business.

Main Duties
To ensure that solutions are designed and delivered to ensure and meet both the functional and non-functional demands of the business and customer, match expectations for quality and reliability and contribute to the evolution of the systems towards the strategic technical architecture.

To lead in the delivery and implementation of both in-house and external solutions throughout the complete project lifecycle (from conception to post delivery) take responsibility to ensure solutions are compliant with the design, fit-for-purpose and delivered to a high quality.

Other duties will include:

- Where necessary to provide coaching, training and general support to less experienced members of IT.
- Assisting the architects to ensure the continuity and technical integrity of both current systems and future solutions.
- Be able to analyse business requirements, probe and translate into technical requirements and solutions.
- Producing high quality documentation ensuring all Decision Points, Design Principles, Design Rationale, Solution Roadmaps and all interdependencies are understood and communicated across the department.
- Contributing to the ‘Technical Roadmap’ and where necessary document agreed variations.
- Liaising with other departments within the business to ensure that their IT needs are met in the most appropriate way, with respect to monitoring and alerting.

Required Skills and Experience

- Exposure in Application, infrastructure, software or digital.
- Excellent Stakeholder Management.
- Exposure to IT Security is advantageous.

Experience and Qualifications


- Experience with:

- Avaya CS1000 Session Manager and System Manager administration and maintenance
- Avaya Call Pilot administration and maintenance
- Avaya Aura Contact Centre 6

- Able to prioritise work.
- A desire to learn and adapt to changes to the technical environment.
- Flexible approach to work in terms of out of hour’s activity being required at times at potentially any one of the Admiral locations.


Experience or awareness of:

- Avaya Aura Experience Portal
- Session Manager and System Manager administration and maintenance
- Verint Call Recording Platform
- Outbound Diallers
- Non Geographic Number Routing and Intelligent Call Routing Platforms
- IP networking