IT/Helpdesk Support Technician

Orbis Resourcing Ltd
18 May 2017
17 Jun 2017
Contract Type
Full Time

An IT/Helpdesk Support Technician with a good understanding of Computer Systems and Hardware and a basic programming/development understanding required for a FinTech provider in Newbury.

Role: IT/Helpdesk Support Technician

Salary: £25,000 per annum + 10% bonus

Location: Newbury

We require a graduate to fill an open IT/Helpdesk support technician position within the support team where you will be providing first level contact support for customers, and performing Internal IT admin and providing IT support for employees.

Role Responsibility:

Your tasks will include:

  • Installing and configuring computer systems
  • Diagnosing hardware/software faults
  • Solving technical problems
  • Dealing with Employees technical problems, either over the phone or face to face

The role also involves working on the customer support team where the tasks you will be involved in include:

  • Working with customers to identify system problems and advising on the solution
  • Logging and keeping records of customer queries
  • Analysing call logs so you can spot common trends and underlying problems
  • Updating self-help documents so customers can try to fix problems themselves
  • Performing initial investigation of system configuration and code issues

The Ideal Candidate:


A degree at 2.2 or better in a technical field, such as Software Engineering, Computer science, or a similar IT/Technical related subject or equivalent experience.

Required Skills:

  • An understanding of Computer systems and Hardware
  • A basic understanding of Computer programming
  • A basic understanding of SQL and Databases
  • A basic understanding of Web development using HTML, CSS and Javascript

Desirable Skills:

  • Knowledge and experience using the following: JAVA, SQL, HTML, Javascript
  • Knowledge of MS Windows 10, Windows Server 2012+, Active Directory, Linux
  • Ability to learn new skills and processes quickly

Send your CV ASAP - Further Details on Application

Orbis Resourcing Ltd acts as an employment agency and an employment business.