First Line Support Technician - up to £21k + benefits - Poole

Jigsaw Specialist Recruitment Limited
18 May 2017
17 Jun 2017
Contract Type
Full Time

Our client is a market leader in communications software. Due to a recent restructure there is now an exciting opportunity for a Software Support Technician to join their helpdesk team.

The Role:

Maximising revenue and meeting targets by providing customers with a courteous and efficient technical support service either by telephone, remote access or on site, if necessary.

Key areas of responsibility include but not limited to:

  • Following technical support procedures as per ISO standard.
  • Following remote installation and training procedures as per ISO standard.
  • Providing cover for other members of helpdesk team when required.
  • Continually developing skills and knowledge of products.
  • Creating help documents for internal and external use.
  • Assisting other helpdesk team members, including occasional site visits

Skills and Experience:

  • Educated to GCSE level C or above (or equivalent) in 5 subjects including Maths and English
  • Ability to identify problems and come up with appropriate solution
  • Strong customer service focus
  • Ability to work accurately and methodically, with keen attention to detail
  • Good written and verbal communication skills, especially in telephone techniques
  • Experience in working with processes and procedures
  • Good computer and IT Skills
  • Experience of working in a customer focussed support desk or call centre environment

Benefits include:

  • Private health care
  • Group life assurance
  • Discounted Virgin Gym membership
  • Complimentary staff refreshments
  • Parking