Assistant Store Manager

Shurgard Self Storage
18 May 2017
17 Jun 2017
Contract Type
Full Time

Job Title:Assistant Store Manager

Location: Harrow - North District.

Reports to: District Manager

Salary:£19,000 + monthly OTE commission

Shurgard Self-Storage is Europe's No.1 market leader in self-storage solutions for private and commercial customers. Established in 1994, Shurgard has over 220 stores in 7 European countries with over 550 employees. 25 Stores are based in the UK, in Greater London and the Thames Valley area, and we are still expanding. The North District has 7 stores out of our current 25 stores.

Due to internal promotions we are currently recruiting for an 'Assistant Store Manager’ (ASM) role in the North London area working out of the Harrow, Greenford and Park Royal stores, where the ideal candidate will possess strong; sales, retail operations and customer service skills, as you will have the responsibility and accountability to manage and operate a busy Self Storage Centre, in a small team.

The ASM will be responsible for managing the sites operations and to achieve the sales results required. The main emphasis is to hit the sales targets and to be the consultative selling expert in self-storage; there is no people management involved in this role. The role concentrates on working in a small team, alongside the store manager, to achieve the store targets in order to; increase store occupancy, hit their monthly bonus and achieve operational excellence through being compliant.

The ideal candidate to fill the Assistant Manager role will be required to carry out the following tasks and responsibilities;

  • Working to achieve and/or exceed monthly sales targets

  • 1 to 1 consultative selling background with customers is essential

  • Providing high standards of customer service both face to face and over the phone

  • Handling customer complaints efficiently and effectively

  • Administration; operational compliance including, security checks, insurance documentation, access codes, database and contract management

  • Health and safety awareness and standards

  • Contract and account management

  • Site presentation and maintenance

  • Adherence and compliance to all company policies and procedures

The ideal candidate to be successful for the Assistant Manager role must possess the following skills and attributes;

  • Strong sales and customer service background is essential

  • Integrity and accountability

  • Driven, energetic,& target-orientated is essential

  • Microsoft office; Outlook and Word is desirable

  • Responsible, hardworking, reliable

  • Team player, collaborative, flexibility

  • Self-confident, determination, dedication

  • Attention to detail and good retention

  • Quick learner

Shurgard offers a competitive salary and commission structure for the Assistant Manager role and a great work-life balance with working hours from; 9am to 6pm weekdays, 10am to 4pm Saturdays, and 10am to 3pm Sundays, with a total of 39.5 hours per week. The role does require to work 3 out of 4 weekends. Employees will be expected occasionally to support with holiday and sickness cover where necessary within their assigned district; travel and lunch is expensed for any days covered.

In addition we believe in investing in our employees and developing skills at all levels. As an employer, Shurgard offers you the opportunity to build a rewarding career and to perform at the highest standards as we only develop from within! Shurgard UK offers a culture that has a family feel, where you truly get rewarded and recognised for your hard work.

If you are sales orientated with a strong customer service approach and like what Shurgard has to offer then this role could be just for you.