1st Line Technical Support - Overtime - Biscester

Orbis Resourcing Ltd
18 May 2017
17 Jun 2017
Contract Type
Full Time

A Fluent Polish speaking 1st Line Technical Support engineer with commercial experience providing IT support and an understanding of Microsoft Windows is required on a permanent basis to support our client’s Polish customer.

Role: 1st Line Technical Support - Polish Speaking

Salary: up to £22,500 per annum + Overtime

Location: Bicester, nr. Oxford

Experience Required:

  • Have fluent Polish and English speaking and writing skills
  • Have an understanding of Microsoft Windows and OSx Operating systems
  • Have a reasonable knowledge of Ethernet networks and TCP/IP
  • Have experience troubleshooting basic networks including PC infrastructure
  • Have experience of commonly used consumer networking hardware including routers
  • Be able to plan their own time and work effectively, and prioritise tasks at hand
  • Have excellent communication skills, a strong customer-centric attitude and have the ability to handle multiple issues

Tasks and Responsibilities:

  • Working with customers/employees to identify connection and computer issues and advising solutions
  • Logging and keeping records of customer/employee queries
  • Analysing call logs so you can spot common trends and underlying problems
  • Updating self-help documents so customers/employees can try to fix problems themselves
  • Assisting field engineers to assist customers if the problem is more serious
  • Testing faulty equipment

Our client operates a 7 day a week support structure and you will be expected to work some weekends with paid overtime. In the next 3 months our client will be moving to 24/7 support at which time you will be expected to be part of a shift / rota system.

They work with tens of thousands of consumers plus many business along with the Police, MoD, the BBC and BSKYB.

Send your CV ASAP - Further Details on Application

Orbis Resourcing Ltd acts as an employment agency and an employment business.