ICT Infrastructure Manager

Aatom Recruitment
18 May 2017
17 Jun 2017
Contract Type
Full Time

Aatom Recruitment are currently looking for an ICT Infrastructure Manager to work on behalf of a local authority on a permanent basis.


The Infrastructure Manager is responsible for the day-to-day management of the ICT facilities and infrastructure, ensuring the effective, smooth and timely functioning of these services.

The Infrastructure Manager designs, plans, directs, coordinates and continuously improves the operational support services and ensures that these services meet or exceed agreed services levels.

The Infrastructure Manager is an experienced team leader and an expert in directing and managing infrastructure and facilities, ensuring the uninterrupted provisioning of operational services.

The Infrastructure Manager is an expert in infrastructure architecture and designs and works closely with counterparts to continuously evolve and improve the efficiency of the IT infrastructure. The Infrastructure Manager is experienced in various types of hardware, operating systems, security and network components.

Management of the Infrastructure team, ensuring agreed team plans and performance targets are delivered and that a culture of putting our residents first and continuous service improvement is maintained.

Job Description

1. People Management

? Responsible for the selection, development and performance of the ICT Service Desk team in line with the Council's HR policies.

? Ensure all team members receive the appropriate level of communication to maintain engagement with the Council's vision, priorities and activities.

? Achieves results, identifying and bringing together the required knowledge and skill while creating a sense of urgency and continued delivery.

? Leads teams effectively, creates collaborative team environments, involves people and supports their professional development.

2. Customer Management

? Understands the service areas and customer need and uses this insight and a customer care approach to drive innovation, value and leading services to residents.

? Engages stakeholders, communicates confidently and clearly while ensuring that all stakeholder viewpoints are considered and addressed.

3. Operational Service Delivery

? Leads and directs infrastructure designs, deployments and changes ensure that any changes are completed in a controlled manner and that all risks have been identified and addressed.

? Monitors and manages infrastructure performance and identifies and actions continuous improvement opportunities.

? Ensures that the infrastructure and related technology components comply with government and other standards and requirements.

? Drives continuous improvement across all services.

4. Service Planning & Development

? Ensure that an annual Team Plan, aligned to the Group / Service Plan(s), is developed, agreed and communicated to team members in a timely manner.

? Ensure clear Service Level Agreements (SLA's) are in place where appropriate, covering all aspects of service delivery with performance and response levels, together with the escalation process if SLA's are not met.

? Maintain a current service workforce plan including a succession plan for all key roles within own team.

5. Financial & Resource Management

? Take responsibility for the effective management of the allocated department / team budget.

? Ensure all purchasing and procurement is conducted in line with the corporate guidelines with appropriate use of the Council's financial systems.