Senior Application Specialist - SQL Server

Cathcart Associates
18 May 2017
17 Jun 2017
Contract Type
Full Time

Senior Application Specialist to join an established Software House for a permanent role in Glasgow. You will be joining a trusted supplier of software products to many household names and build robust, cloud-based applications which help their customers manage business processes.

You will have a range of software application support experience in a 2nd line capacity, act as a point of escalation and troubleshoot complex technical issues in SQL.

The ideal candidate will have a strong technical background in both software applications and Microsoft technology and will provide excellent customer service for external users.


** Resolving application incidents, problems and requests for customers within agreed SLA's

** Working closely with the 1st line helpdesk to manage incidents and develop appropriates fixes or a plan of action

** Escalating in depth technical Application issues to the Product Development team, providing detailed analysis of the problem to establish long term solutions

** Recording and documenting activities throughout the day within the companies CRM system, helping to prioritise tasks and the urgency of individual customer issues

Skill set:

** Experience in a bespoke application software support assisting with technical, software and database issues

** Good technical understanding of a wide range of platforms - Microsoft Technologies (SQL), Web (.NET) and Mainframe would be desirable

** Experience liaising with senior members of management, throughout the business and technology sides of the company

** Knowledge and understanding of ITIL processes (ITIL foundation certificate / ITIL Managers Certificate desirable)

** Produce documentation for customers and for internal use

This is a great opportunity for a seasoned application support analyst to join a fast growing organisation, who will provide a defined career path into a more development focussed role.

For more information apply and call Callum Hunter on .

Application Support / Support Specialist / IT Support / IT Analyst / 2nd line support / SQL / .NET / Mainframe / ITIL / Permanent / Glasgow