First Line Support

Hays Specialist Recruitment Limited
18 May 2017
17 Jun 2017
Contract Type
Full Time

First Line Support - Bristol - £18k-£20k + Benefits + Progression - Start May

Your new company
You will be apart of a well established professional organisation who have won awards in their specialist chosen field. The organisation specialise in providing first class services to regulated organisations within the UK to help companies create a competitive edge against competitors as well as delivering operational and budget efficiency.

Your new role
As first line support you will be the first point of contact for the internal base of around 180 people delivering technical solutions. You will deal with these customers through telephone, face to face and remote desktop in an ITIL framework, working to SLA's and escalating issues to the relevant team when necessary. You will also participate in other duties which would involve: PC/Laptop builds, software installation & configuration, hardware support, bespoke application support.

What you'll need to succeed
To succeed within this organisation as first line support you will need to have worked in a service desk / helpdesk environment for at least 1 year, have a good understanding of Microsoft applications and operating systems, Active Directory, understand the principles of networking (TCP/IP, DNS, DCHP), servers, email services and hands on experience with building PCs/Laptops.

You will be highly regarded if you have experience in any of the following areas; CISCO, HP, DELL, storage, Android, Apple, MAC, and Linux

What you'll get in return
In return you will receive a competitive salary, the opportunity to progress within the company as well as having the potential to develop with professional qualifications. You will also receive:
- 20 days holidays + Bank Holidays (this increases by 1 day per year)
- Pension
- Sick Pay
- Life Assurance (x2 Salary)
- Free Car Parking
- o2 seats to purchase
- Childcare Vouchers
- Various Healthcare & Wellbeing Programmes

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Leigh Tobenas now on . If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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