Operations Transformation Officer

Pearson Whiffin Recruitment Ltd
18 May 2017
17 Jun 2017
Contract Type
Full Time

We have an exciting opportunity to join a very well established financial services organisation that are seeking to recruit an experience Project Analyst to join their business.

The role will require you to be responsible for supporting Operations with change management by attending change/project meetings as a subject matter expert in Savings, accurately capturing and address agreed actions and where required documenting business requirements ensuring their continuity throughout the project/change lifecycle main priority ensuring business readiness for change implementation into Operations. Provide good product knowledge and understanding of operations processing to support across key initiatives/projects and/or manage smaller initiatives independently. Support the Transformation team to ensure all documentation and governance is kept up to date in particular actions logs and tracking tools ensuring that all project activity is controlled within a robust environment, agreed service standards and administered in line with compliant requirements

Duties will include:

  • Work closely with the operations teams to ensure all business requirements are fully understood and captured accurately
  • Act as an 'Operational Champion' ensuring the agreed initiatives are accurately translated into requirements that fit the business's problem statement and future needs
  • As an 'Operational Champion' work closely with other key business functions required to deliver the initiative/project and ensure the operational requirements are accurately translated to all design and delivery of the solution obtaining the necessary approvals and sign offs
  • Ensure all project documentation is accurately reflected and kept up to date at all times. All project documentation and outputs to be aligned to the agreed business policy and procedures
  • Actively support the tracking of actions logs and tasks lists ensuring the project stays on track. If any deviations against the plans occur, ensure these are escalated appropriately and timely.
  • Conduct accurate and timely status report for all project and activity within area of responsibility
  • Carry out reviews to ensure that any technical specifications required for the initiative/project are accurate to reflect the needs set out in the business requirement document and seek the operational acceptance of this solution
  • Support the business in creating robust, accurate process manuals as a result of the change
  • Co-ordination and management of agreed meetings and workshops ensuring minutes are a true reflection of the meeting and agreed discussions and actions
  • Support the business to develop an effective quality framework to ensure that customer outcomes, service levels and key controls and quality measures meet the required standards as a result of the change
  • Support the business through 'Go-live' & Post Go-Live
  • Help support the co-ordination of all lessons learned forums with all stakeholders involved in the project. Ensure all lessons are analysed, feedback and where possible approaches changed/adopted to help the journey of the next initiative/project
  • Conduct and co-ordinate end to end process reviews aiming for optimal and effective process outcomes for the business and customer
  • Support with the Operational quality Assurance framework ensuring all risks and issues are managed effectively and have robust corrective action plans
  • Regular and accurate production of key management information and reporting for areas of responsibility

Skills and experience:

  • Retail Banking and/or Mortgage environment is essential
  • Previous experience in a Business Analyst or Project Assistance role
  • Experience in image and workflow management and design
  • Good knowledge of the general project lifecycle and a variety of project approaches is essential
  • Prince 2 foundation/practitioner, PMI or other project management qualification is desirable
  • Intermediate knowledge of Visio and Process Mapping
  • Intermediate knowledge of all Microsoft office packages i.e. Excel, Word, PowerPoint
  • Good working knowledge of DRP, Phoebus and workflow design is desirable

Apply now for this excellent opportunity.