Digital Systems Administrator

Coeliac UK
High Wycombe
18 May 2017
17 Jun 2017
Contract Type
Full Time

Coeliac UK is the expert on coeliac disease and the gluten free diet. We are a charity providing the independent, trustworthy advice and support people need to live well, gluten free.

This position sits across our Digital Services portfolio of 4 websites & mobile apps supporting all parts of the charity to maintain and develop the applications portfolio. Duties will include but not be limited to, enhancing our portfolio through change control & managing issues to resolution; project support & communications between in house teams & our external service providers, staff helpdesk support, system testing, & working closely with database managers to ensure ongoing and improving flows of data across applications.

Key Responsibilities:

• maintain & update the digital development roadmap
• contribute, maintain & action tickets raised through the ICT support systems
• Co-ordinate, define & research accordingly to inform digital project & business development plan deliverables
• System testing & quality control
• Project support
• Monitor & report on digital systems
• ensure compliance with best practice standards

Knowledge, Skills and Experience:

• Expert in content management systems & have extensive experience in developing user journeys, optimising user experience & delivering multi variate testing
• Excellent general IT skills, with use of MS project, & MS Visio desirable
• Use of collaborative working portals
• HTML/CSS knowledge is advantageous but not essential
• An understanding of SEO & the impact of actions on search visibility
• A motivated individual with initiative & a structured approach to work who has excellent organisational, communication & inter-personal skills
• Can maintain great supplier relationship standards
• Able to work under pressure & meet deadlines
• A team player
• At least 1 year of similar Digital Systems management
• At least five GCSEs at grade C & above, including Math & English
• A qualification in website development or a related subject is desirable but experience may replace qualification


1: General profile
Shares own experience/knowledge with others; provides guidance & support to less experienced colleagues
May co-ordinate activities of others/a team
Completes own role independently or with minimal supervision/guidance
2: Technical expertise; building & maintaining
May have developed expertise in one area
2: Technical expertise; applying & anticipating
Applies knowledge/skills to a range of activities; acts as a source of specialist expertise to others in work group
3: Client/organisation orientation; client response
Interprets client needs & works to meet those needs; promotes an environment for creating organisation opportunities
3: Client/organisation orientation; organisation understanding
Is aware of broader internal/external organisation issues; applies these to own role
3: Client/organisation orientation client response; costs
Takes action to monitor and control costs within own work horizons
4: Creating & delivering solutions; problem solving
Identifies key issues & patterns from partial/conflicting data; takes a broad perspective to problems & recognises new, less obvious solutions
4: Creating & delivering solutions; planning & organising
Manages own time & that of others; develops plans for specific work activities in own area over the medium term, including forecasting/organising all resource requirements
5: Working relationship; communicating, negotiating & influencing
Adapts information/style to the audience, explains difficult concepts clearly, establishes consensus & attains agreement
5: Working relationship; teamwork, coaching & guiding
Promotes teamwork; motivates, coaches & guides others; may be informal team leader
5: Working relationship; networking
Creates networks outside own area

Job Type: 12 months fixed term contract.
Salary: £23,369 - £28,562, Based on Experience

Please supply a CV and covering letter.

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