Technical Support Engineer / 2nd Line Network Engineer

Connected IT Recruitment
18 May 2017
17 Jun 2017
Contract Type
Full Time

2nd Line Technical Support / Network Engineer

An opportunity for two 2nd Line Technical Support Engineers / Network Engineers who ideally have experience working with Fortinet, Draytek and/or Cisco technologies, has arisen with my client based near Otley. You will be working with a rapidly growing business, who are looking to expand their support team.

This is a fantastic opportunity for a Technical Support Engineer / Network Engineer who is keen to work with the latest technologies in a fast paced, challenging environment.

About the role:

As a 2nd Line Technical Support Engineer / Network Engineer, you will troubleshoot a wide range of issues. These could include VoIP, Wifi, mobile performance, connectivity and firewalls. In addition to this, you will be responsible for the following:

  • Carrying out onsite client installs and customer training (all local)
  • Managing customer systems and responding to monitoring alarms
  • Installation, troubleshooting, configuration and support of a range of technologies
  • Liaising with 3rd party suppliers
  • Escalation of cases to 3rd line

About you:

You will ideally (not all essential!) have some experience working with any firewall technologies, web filtering and general networks, ideally including some VOIP / Telephony experience. In addition to this, the following would also be desirable, though not essential to your application:

  • Routing & Switching
  • Understanding of network security
  • Understanding / exposure to VoIP technologies
  • Experience of Firewall install and/or configuration
  • Excellent troubleshooting and communication skills

This is a unique opportunity for a 2nd Line Technical Support Engineer / Network Engineer who has some commercial experience, or has recently completed a degree / apprenticeship, to join an organisation where you will receive excellent training and progression.

The business are offering circa £23,000 + bens for the right individual

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