Technical Support Engineer / 2nd Line Network Engineer
2nd Line Technical Support / Network Engineer
An opportunity for two 2nd Line Technical Support Engineers / Network Engineers who ideally have experience working with Fortinet, Draytek and/or Cisco technologies, has arisen with my client based near Otley. You will be working with a rapidly growing business, who are looking to expand their support team.
This is a fantastic opportunity for a Technical Support Engineer / Network Engineer who is keen to work with the latest technologies in a fast paced, challenging environment.
About the role:
As a 2nd Line Technical Support Engineer / Network Engineer, you will troubleshoot a wide range of issues. These could include VoIP, Wifi, mobile performance, connectivity and firewalls. In addition to this, you will be responsible for the following:
- Carrying out onsite client installs and customer training (all local)
- Managing customer systems and responding to monitoring alarms
- Installation, troubleshooting, configuration and support of a range of technologies
- Liaising with 3rd party suppliers
- Escalation of cases to 3rd line
You will ideally (not all essential!) have some experience working with any firewall technologies, web filtering and general networks, ideally including some VOIP / Telephony experience. In addition to this, the following would also be desirable, though not essential to your application:
- Routing & Switching
- Understanding of network security
- Understanding / exposure to VoIP technologies
- Experience of Firewall install and/or configuration
- Excellent troubleshooting and communication skills
This is a unique opportunity for a 2nd Line Technical Support Engineer / Network Engineer who has some commercial experience, or has recently completed a degree / apprenticeship, to join an organisation where you will receive excellent training and progression.
The business are offering circa £23,000 + bens for the right individual
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