Delivery Manager

Recruiter
Sopra Steria
Location
Portsmouth
Salary
39000.0000
Posted
18 May 2017
Closes
17 Jun 2017
Contract Type
Permanent
Hours
Full Time

Role - Delivery Manager

Salary - £39 - £42k (Plus an additional 15% Flexible Benefit)

Role overview

This is a fantastic opportunity for a seasoned Team Leader to join a very interesting and challenging IT estate, where you will be responsible for managing the technical staff running the delivered infrastructure for a high profile client. You must have solid team leadership credentials preferably from a technical background with a proven track record of working in a diverse and technically challenging environment. You will have a flexible working ethic as some out of hours work will be required as part of this role. You will ideally be cleared to SC level and be willing and eligible to progress to DV clearance

Key responsibilities

  • Managing the helpdesk system to ensure calls are resolved In accordance to a defined SLA agreement

  • Working closely with staff and other teams to study, report and enhance usage, capability and scalability

  • Create personal development plans to enable staff to grow and excel within the technical environment

  • Some technical management and hands on duties is expected

  • Deliver efficiencies within the team utilising technical skills combined with written process and procedure

Essential skills

  • Proven recent experience as Team Leader/Manager

  • Demonstrable Service Delivery ethos preferably within an ITIL framework

  • Excellent communication skills

  • Technical background in a Microsoft environment

  • Understanding of key Microsoft technologies

  • Ability to conduct investigations and Root Cause Analysis

  • Compile and deliver team work load statistics

  • SC and DV Clearable

Desirable skills

  • Experience working in a secure (MOD) environment

  • Technical certifications in Microsoft or VMWare technologies

  • Symantec Netbackup

  • Symantec Endpoint Protection

  • Knowledge of networking including Switching/Routing/

  • Firewalls

  • Hardware knowledge HP server range etc

  • HP SIM

  • RHEL Linux and HPC

About us

Sopra Steria, European leader in digital transformation, provides one of the most comprehensive portfolios of end to end service offerings in the market: Consulting, Systems Integration, Software Development and Business Process Services. Sopra Steria is trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges.

Find out more

Sopra Steria website

Sopra Steria LinkedIn page

Sopra Steria is committed to establishing and maintaining a working environment which is free from discrimination and which values all employees as individuals. All employees and prospective employees are selected, recruited, trained and promoted solely on the basis of their skills and behaviour.