CPE Dispatch Engineer / Network Engineer / Tier 2

Global Technology Solutions Ltd
18 May 2017
17 Jun 2017
Contract Type
Full Time
An exciting opportunity has arisen for a CPE Dispatch Engineer / Network Engineer / Tier 2 level to join a blue chip organisation based at their site in Reading.

To be responsible for managing requests for delivering new CPE for circuits and making changes to existing circuits, while simultaneously working closely with the organisations BU's to provide a technical resource for troubleshooting provisioned customer CPE termination equipment, however the role will include troubleshooting and service requests reported by customers, performing diagnostics to resolve or identify the best possible next escalation path.

The successful candidate will require previous technical experience with an ability to perform technical diagnostics and administration across some/all of the following technical areas:
Cisco WAN provisioning (Cisco 887,1921,2921,3925,ASR1001 and ISR4K etc.) Cisco Management tools, Cisco and Juniper CPE configuration and fault finding. Broadband Support or provisioning

They will also be required to communicate with Customers on a technical level to provide immediate resolution where possible; ensuring tickets are managed and progressed correctly within the appropriate SLAs.

This Role will be operational Monday to Friday 9-5.30 with extended working required on an adhoc basis.

This role will require an enthusiastic individual who is able to learn and apply all company and departmental policies, procedures and work instructions to their daily tasks. This position will require proven engineering experience within a relevant industry and a good appreciation of relevant engineering standards and procedures. It will also require the ability to build rapport and maintain strong technical relationships with our internal BU and external customers.

? Proven experience in Configuration, troubleshooting and fault finding on:
? Cisco Routing and Switching Platforms including SP and EN tech to a Tier 2 level
? Cisco Security Platforms including firewall experience
? Tier 2 Broadband Support including Traffic shaping
? You will be able to work to ITIL standards and Maintain proper documentation for operations.

Technical skills:
? ICND1 certification level working knowledge and experience is required with a min of one year working experience (placements not included at ICDN1 level) CCNA R&S or SP however is preferred
? Previous experience of remote support on networking products with the ability to articulate and document work that has been undertaken.
? Experience of configuration of Cisco 887,867,1921,2921,3925,ASR1001 or similar
? Proficient with Microsoft Office products, with an emphasis on Excel
? Excellent planning and organizational skills
? Strong analytic, problem-solving and conceptual skills
? IPv4 and subnetting
? SC clearance or the ability to be SC cleared is mandatory.

? Knowledge of Network analytical tools such as Wireshark.
? Knowledge of Juniper and Cisco Firewalls
? Tier 2 level Broadband Support.
? Previous Provisioning experience.

? Dispatch and bring live of Customer CPE within Defined OLA's.
? Provide support for customer technical services including incidents, changes and appropriate service requests within agreed service hours and to agreed service levels.
? Assist with the cancellation of circuits as directed by internal stakeholders.
? Participate in Change Management process, creating and updating CAB
? Establish effective working relationships with key parties from internal stakeholders to external suppliers; encourage stakeholder engagement and drive high quality working relationships.

If you are an experienced CPE Dispatch Engineer / Network Engineer / Tier 2 level looking for a new and exciting opportunity in Reading then please apply now!