1st Line Helpdesk Engineer - Guildford, Surrey - £23,000

Ashdown Group
18 May 2017
17 Jun 2017
Contract Type
Full Time
1st Line IT Support Service Desk Analyst - IT Helpdesk Technician - Godalming, Guildford, Surrey, Hampshire - £18,000 - £23,000 + FULL MCSE training & certification

Job Title: IT Helpdesk Technician - IT Service Desk Engineer
Key Responsibilities: 1st line telephone & remote IT support
Core Technologies: Windows 7, Windows 8, MS Office, MS Outlook, Active Directory
Location: Godalming area of Guildford, Surrey & Hampshire
Salary: £18,000 - £23,000
Benefits: FULL formal MS training & certification, pension, healthcare, life assurance & dental
Reference: ASH015697CP
Industry Sector: IT managed service provider supporting various SME's

My client is a long-established and highly respected IT MSP based in the Godalming area of Guildford, Surrey. They have a newly created role for a 1st line service desk analyst to provide telephone, remote & email support to a wide number of SME businesses in the Greater London, Surrey & Hampshire area.

To be considered for this position you will have some previous IT support experience and have a friendly, engaging & outgoing personality. You will have a passion for IT and a strong desire to quickly progress up to the 2nd line IT Helpdesk team.

As an experienced IT support technician you will have some experience with the following:
- Windows 7, Windows 8 and/or Windows 10
- MS Office & Outlook
- Office 365
- Active Directory
- Strong customer service focused skills
- Call logging & remote access software

My client is offering a salary of between £18,000 - £23,000 + pension, healthcare, dental & life assurance. As a Microsoft Gold Partner they will provide complete and formal MCSE training and certifications. They like to promote from within and will offer extensive opportunities to progress to the 2nd line support team, 3rd line support team, and the client facing senior consultancy team.

If you have previous IT support experience and you are looking for a new challenge please send me your CV immediately. Please state ref: ASH015697CP in the subject line.

Key Words: IT Helpdesk, IT Service Desk, IT Support Technician, IT Support Analyst, 1st Line IT, 2nd Line IT, Windows 7, Windows 8, Windows 10, MS Office, MS Outlook, Active Directory, Exchange Server, Windows Server, VMWare, HyperV

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.