Service Desk Analyst
A Service Desk Analyst is required by our public sector client to join their expanding team. As a Service Desk Analyst you will receive and respond by telephone and email to requests for support from users by;
- Providing information to enable incident resolution
- Maintaining accurate log entries
- Using escalation procedures to ensure the prompt allocation of unresolved calls
- Dealing with users in a courteous, friendly and professional manner
To succeed as a Service desk Analyst you will have experience of working in a customer focussed environment; be able to plan and organise a variety of tasks with differing priorities; have an analytical approach to problem solving; have fast and accurate keyboard skills; demonstrate knowledge of helpdesk database programmes and Microsoft Office Suite; and be confident to learn new skills.
This post offers an excellent opportunity for career development in a supportive environment.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job
Suitable applicants for this role will be contacted. If you do not hear back within 4 working days, unfortunately you have been unsuccessful on this occasion. Please continue to view the website for alternative opportunities.