Service Desk Manager

Reflex Computer Recruitment Ltd
18 May 2017
17 Jun 2017
Contract Type
Full Time

IT Service Desk Manager - Helpdesk Manager - Service Manager - is required for a leading Managed Service client based in the City of Manchester - MSP - £35,000 - £40,000

The Service Desk Manager - Helpdesk Manager will be involved in a variety of tasks that requires management and performance of the Service Desk, as well as the interaction and liaison with clients in a service delivery capacity. The Service Desk Manager / Helpdesk Manager will need a solid understanding of primarily Microsoft infrastructure systems and other mainstream leading IT technologies and will be required to, manage workloads and prioritise service delivery and engineering work across the entire organisation

I am looking for a IT Service Desk Manager - Helpdesk Manager who has worked in the managed services arena and comes from a technical background with strong customer facing skills!

Skills I am looking for

·Worked in the managed technology services industry in either a technical or operational capacity.

·Experience of having run and managed an outsourced IT Service Desk

·Technical operational management experience within a MSP organization

·Extensive client services experience and client facing skills.

·Leadership & management experience is vital.

·Demonstrable track record in delivering technological environments

·Knowledge of technologies including: Microsoft infrastructure, security, virtualisation & cloud services

This role is based close to Manchester city centre and my client is looking to reward this IT Service Desk Manager - Helpdesk Manager a salary between £35K - £40K + Bens.